Carlos Gonçalves
About Carlos Gonçalves
Carlos Gonçalves is an Engineering Manager at Talkdesk with over 20 years of experience in the telecommunications industry, specializing in customer services and R&D sectors.
Current Role at Talkdesk
Carlos Gonçalves currently holds the position of Engineering Manager at Talkdesk. In this role, he is responsible for overseeing engineering teams and ensuring the successful execution of projects. His focus includes implementing best practices in software development and maintaining high-quality standards. Carlos's leadership is pivotal in driving the technical direction and strategy within the organization.
Previous Experience at Infinera
Carlos Gonçalves has amassed significant experience during his tenure at Infinera. He served as a Sub Project Leader from 2019 to 2020 and as Software QA Engineering Manager from 2018 to 2020 in Lisbon, Portugal. In these roles, he was instrumental in managing software quality assurance processes and leading project teams to deliver on strategic objectives. His responsibilities included coordinating across departments to ensure timely and efficient project delivery.
Leadership Roles at Coriant and Nokia
Before his time at Infinera, Carlos Gonçalves worked at Coriant, Inc. as an R&D Manager from 2013 to 2018 in Lisbon, Portugal. Here, he managed research and development projects, contributing to advancements in telecom technologies. Prior to Coriant, he was at Nokia where he served in various managerial capacities including Line Manager from 2011 to 2013, Area Product Owner from 2009 to 2011, and Team Leader from 2007 to 2009. His tenure at Nokia was marked by a significant focus on team leadership and product ownership.
Educational Background
Carlos Gonçalves has a strong academic background in Electronics and Telecommunications. He earned his Master's degree from ISEL - Instituto Superior De Engenharia De Lisboa and his Bachelor's degree from Escola Superior Náutica Infante D. Henrique. Additionally, he holds an ISCDE 4 qualification from Escola Secundária Emídio Navarro. His educational qualifications have laid a solid foundation for his extensive career in the telecommunications industry.
Experience in Telecommunications Industry
Carlos Gonçalves brings over 20 years of experience in the telecommunications industry, with a specific focus on Customer Services and R&D sectors. His career includes roles at prestigious companies such as Siemens, Convex, and Ericsson. With a deep understanding of software applications and networks, especially EMS/NMS projects, Carlos has consistently demonstrated his expertise in various leadership and technical management positions.