Carlos Lebre Ribeiro
About Carlos Lebre Ribeiro
Carlos Lebre Ribeiro is the Senior Director of Engineering at Talkdesk, with extensive experience in engineering management and project management roles across various companies.
Senior Director Of Engineering at Talkdesk
Carlos Lebre Ribeiro holds the position of Senior Director of Engineering at Talkdesk. In this role, he leads a team of approximately 50 engineers. His focus is on scaling and optimizing the team's structure and processes. Ribeiro is actively involved in building the next generation of contact centers using Generative AI. He emphasizes achieving faster, leaner, and safer product development.
Career at Talkdesk
Before becoming Senior Director of Engineering, Carlos Lebre Ribeiro held several key positions at Talkdesk. He was Director of Engineering (2022-2023), Senior Engineering Manager (2021-2022), and Engineering Manager (2020-2021). During his time at Talkdesk, Ribeiro has been based in Coimbra, Portugal, where he has continuously progressed in leadership roles, focusing on team outcomes and intrinsic motivation.
Previous Experience
Carlos Lebre Ribeiro has a diverse background with experience at various organizations. He worked at Feedzai as PMO Manager (2018-2020) and Project Manager (2017-2018), at the European Commission as Project Manager (2016-2017), and at CGD as Consultor CRM (2016). Additionally, he managed his own business, Carlos Lebre Ribeiro, Lda, from 2013 to 2017. He also held roles as Siebel Consultant at ING (2013-2016) and Project Manager at Innabler (2012). His extensive experience spans multiple industries and roles.
Educational Background
Carlos Lebre Ribeiro pursued a 5-year degree in Informatics Engineering at Universidade de Coimbra (2000-2006). He studied at Politecnico di Milano (2004-2005) and completed an Mestrado Executivo in Gestão Empresarial at ISCTE - Instituto Universitário de Lisboa (2009-2010). In 2012, he achieved a Complete Project Management certification from PMO Projects, which equipped him with advanced project management skills.
Personal Philosophy and Mentoring
Carlos Lebre Ribeiro mentors his teams by focusing on outcomes rather than specific solutions. He emphasizes intrinsic motivation and empirical learning. Ribeiro believes in the power of cookies as symbols of happiness and divine love, reflecting his unique approach to team building and motivation.