Carolina F. Farah Simony
About Carolina F. Farah Simony
Carolina F. Farah Simony is a Customer Success Manager Sênior LATAM at Talkdesk with extensive experience in customer success roles across various companies and a strong educational background in business and marketing.
Title
Carolina F. Farah Simony is currently serving as a Customer Success Manager Sênior LATAM at Talkdesk.
Professional Experience at Talkdesk
Carolina F. Farah Simony works as a Customer Success Manager Sênior LATAM at Talkdesk. In this role, she is responsible for the adoption and maintenance of clients in a SaaS environment. She is also involved in upsell and cross-sell strategies to increase average ticket size.
Previous Experience at Take Blip
Carolina held the position of Customer Success Manager Sênior at Take Blip for 10 months from 2023 to 2024. Prior to that, she served as Customer Success Manager Pleno for 2 months in 2023. During her tenure at Take Blip, she contributed to enhancing customer relations and implementing client success strategies.
Professional Experience at Stilingue
At Stilingue, Carolina worked as a Customer Success Manager Pleno for 11 months from 2022 to 2023 and as Customer Success Manager Júnior for one year from 2021 to 2022. She focused on client satisfaction and contributed to the company's customer success initiatives.
Education Background
Carolina has a Pós Graduação in Gestão de negócios e pessoas from Saint Paul Escola de Negócios (2018-2020). She holds a Bachelor's degree in Publicidade e Propaganda, com ênfase em marketing from ESPM Escola Superior de Propaganda e Marketing (2013-2017). She also completed courses on Neurociência Aplicada at ESPM in 2018 and Social Media Strategy at Plugcitários School in 2017. Additionally, she participated in international experiences at ILSC Education Group in Vancouver (2014) and EF International Language Schools in London (2011).