Catarina Marques
About Catarina Marques
Catarina Marques is a Technical Writer I at Talkdesk, with a background in functional analysis and event hosting, and holds post-graduate qualifications in Entrepreneurship and Cultural Studies.
Current Role at Talkdesk
Catarina Marques is currently employed as a Technical Writer I at Talkdesk, working remotely. In her role, she is the Primary Knowledge Subject Matter Expert (SME) for several Talkdesk product areas, including Quality Management/Quality Assist/Screen Recording, Interaction Analytics, Performance Management, Talkdesk Home, and Agent Assist. She focuses on translating complex product information into simple, polished, and engaging content. Additionally, she acts as a customer advocate, ensuring that the documentation meets the needs of the user.
Previous Experience at VORTAL Connecting Business
From 2020 to 2021, Catarina Marques worked as a Junior Functional Analyst at VORTAL Connecting Business in Lisboa, Portugal, for 10 months. Prior to this role, she served as a Functional Analyst Trainee at the same company from 2019 to 2020 for 11 months. This experience provided her with valuable insights into functional analysis and allowed her to develop skills that later benefited her in her technical writing career.
Experience in Hosting and Promotion
Catarina Marques has extensive experience in hosting and promotion roles. She worked as an Event Hostess at High Link Events for 11 months in 2018. Additionally, she served as an Event Hostess at Brandcom, Multilem - Brand New Spaces, and Intercruises Shoreside and Port Services, all from 2018 to 2019. At Hospedeiras De Portugal, she worked both as an Event Hostess from 2015 to 2019 and as an Event Promoter from 2015 to 2018. She also spent four years as a Premium SL Benfica Hostess at Kelly Services from 2015 to 2019.
Educational Background
Catarina Marques holds a post-graduation degree in Entrepreneurship and Cultural Studies from ISCTE - Instituto Universitário de Lisboa, where she studied from 2018 to 2020. She also achieved a graduation degree in Culture and Communication Studies from Faculdade de Letras da Universidade de Lisboa, studying from 2015 to 2018. Before that, she earned a Sociology graduation degree from NOVA FCSH, where she studied from 2013 to 2015.
Collaboration and Documentation
In her role at Talkdesk, Catarina Marques collaborates closely with other Technical Writers to receive and provide input, ensuring the quality and accuracy of the documentation. She is skilled in gathering and analyzing technical and product information from various sources to document new or changing product features and functionalities. This collaborative effort enhances the overall effectiveness of the technical documentation provided to Talkdesk users.