Christophe Rua

Christophe Rua

Mid Market Customer Success Manager @ Talkdesk

About Christophe Rua

Christophe Rua is a Mid-Market Customer Success Manager at Talkdesk, based in Lisbon, Portugal, with extensive experience in omnichannel solutions and SaaS technology.

Current Role at Talkdesk

Currently, Christophe Rua works as a Mid-Market Customer Success Manager at Talkdesk in the Lisbon Area, Portugal. In this role, he is responsible for managing customers with 51-100 licenses across various countries including Portugal, Spain, France, Germany, the UK, Canada, and the USA. Rua collaborates closely with Sales and Product teams to identify cross-sell and up-sell opportunities. His work focuses on retaining and expanding current customer relationships by understanding their business needs and future goals.

Previous Positions

Christophe Rua has a diverse professional background, including roles at several notable companies. He worked at Zendesk as a Velocity Account Executive and as a Senior Sales Development Representative in Sao Paulo, Brazil. Prior to this, Rue was a Lead Generation Specialist at Genesys | Interactive Intelligence. He also has experience from his time at ASSIST CARD as a Trilingual Assistance Coordinator and at Avaya as a Support Analyst Level 1. Additionally, he has held positions such as 1st Level IT Service Desk Agent at Avaya in Budapest, Support Professional at Stream Global Services, and Technical Support Intern at Fundação CASA.

Educational Background

Christophe Rua's educational background is comprehensive, reflecting a solid foundation in both technology and marketing. He studied Marketing Technology at Universidade Anhembi Morumbi, graduating in 2016. Before that, he attended Faculdade de Tecnologia de São Paulo, where he earned a degree in Data Processing Technology, studying Information Technology from 2006 to 2009. Rua also completed his elementary and high school education at Colégio T. Parthenon, where he studied from 1995 to 2005.

Skills and Expertise

Christophe Rua is fluent in both English and Spanish, which complements his experience of living and working abroad in multiple countries. He possesses a deep background in omnichannel solutions and SaaS technology. His expertise goes beyond technical skills, as he is confident in dealing with various situations, people, and cultures in the LATAM/EMEA region. Engaging with customers on portfolio advisory, demonstrations, onboarding processes, support, renewal retention, and industry best practices is a significant part of his role.

Achievements at Talkdesk

During his tenure at Talkdesk, Christophe Rua has achieved notable recognition. He was awarded as TOP Global CSM for Growth Performance in 2020. His role involves significant engagement with customers, ensuring their satisfaction and addressing their needs through advisory services, demonstrations, and onboarding processes. Rua's efforts in renewal retention and his adherence to industry best practices highlight his commitment to customer success.

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