Clarence Abney "Bud"
About Clarence Abney "Bud"
Clarence Abney 'Bud' is the North America Telco Reseller Director at Talkdesk, known for his hands-on approach and extensive experience in customer experience, network, and call center technologies.
Title and Current Position
Clarence Abney "Bud" currently holds the position of North America Telco Reseller Director at Talkdesk. His role is based in Charlotte, North Carolina, United States. Known for his hands-on approach, he drives results and delivers outcomes through methodical engagement.
Previous Roles at OpsTel Services and Genesys
Prior to joining Talkdesk, Bud worked at OpsTel Services as the SVP of Sales & Business Development from 2019 to 2021 in Charlotte, North Carolina Area. He also held positions at Genesys, serving as both Strategic Alliances - Senior Channel Director for the Verizon Account (2018-2019) and Senior Account Executive for the Bank of America/Merrill Lynch, Fiserv & AutoZone accounts (2015-2018).
Career at Avaya and Verizon
From 2013 to 2015, Bud was the Global Account Director at Avaya for the Wells Fargo Account. Before that, he spent several years at Verizon, where he started as a Senior Global Account Executive for the Wells Fargo Account (2008-2013) and later served as a Premier - Business Solutions Consultant III (2008-2009).
Early Career at US LEC Corp. and MCI
Bud's early career includes a tenure at US LEC Corp., where he held multiple roles in Product Development & Management, Business Development, and Sales from 1999 to 2008. He also worked at MCI as Major Account Executive III, Account Executive II, I, and Territory Account Executive III from 1995 to 1999 in the Southeast United States.
Educational Background
Bud's educational journey includes one year at Emory University School of Medicine (1994-1995), two years at The University of Georgia (1992-1994), and two years at Valdosta State University (1989-1991).
Industry Expertise and Core Competencies
With 25 years in customer experience, network and call center technologies, finance, and telecommunications, Bud holds broad expertise in opening and managing global accounts. His core competencies include Vision & Strategy, Business Development, Deal Structuring, Sales & Operations Management, C-Level Communicator, Marketing & Product Development, Team-Building & Leadership, Vendor/Contract Management, Channel Development/Enablement, and Customer Obsessed/Passionate.