Cristina Mendes
About Cristina Mendes
Cristina Mendes is a Strategic Customer Success Manager at Talkdesk, with extensive experience in sales, marketing, and account management across various industries including luxury, hospitality, and tech.
Company
Cristina Mendes is currently employed at Talkdesk, where she serves as the Strategic Customer Success Manager. Talkdesk is known for offering a world-class Contact Center as a Service (CCaaS) solution. Cristina's role centers on enhancing the customer experience by leveraging AI and analytics, ensuring a seamless and holistic approach to service.
Title
Cristina Mendes holds the title of Strategic Customer Success Manager at Talkdesk. Her responsibilities include managing a portfolio of strategic accounts worldwide with a focus on customer success. She coordinates multiple departments including sales, product, support, finance, and management to achieve this goal.
Education and Expertise
Cristina Mendes has an extensive educational background and a diverse skill set. She graduated in Hotel Management from Escola Superior de Hotelaria e Turismo do Estoril. She pursued further specialization with a General Management summer course at Stanford University Graduate School of Business, a Post Grad in Luxury Marketing Management from Católica Lisbon School of Business and Economics, and an online course in Management of Fashion and Luxury Companies from SDA Bocconi. Additionally, she has proficiency certificates in English, French, and Spanish from various reputable institutions.
Professional Background
Before her current role at Talkdesk, Cristina Mendes held various positions in different industries. She was a Customer Success Manager at Talkdesk and an Account Manager at Farfetch and Booking.com. She also served as Sales and Marketing Manager at Verride Palácio de Santa Catarina, and Sales Manager at Pestana Hotel Group. Cristina's earlier roles include Sales Executive at Thema Hotels & Resorts, Assistant Director of Sales & Marketing at Dom Pedro Hotels, and business development at Hilton Worldwide.
Achievements
Cristina Mendes has been instrumental in coordinating multiple departments to ensure customer success at Talkdesk. She focuses on employing AI and analytics to deliver a seamless customer experience. She has also worked in various managerial capacities across different leading companies, showcasing her multidisciplinary expertise in Luxury Management, Fashion, Hospitality, and the Tech industry.