Crystal Miceli
About Crystal Miceli
Crystal Miceli is the Vice President and Head of Product & Industry Marketing at Talkdesk, with over 25 years of experience in technology and marketing sectors.
Current Role at Talkdesk
Crystal Miceli currently serves as the Vice President - Head of Product & Industry Marketing at Talkdesk. In her role, she leads efforts to advance product and industry marketing strategies. She has written about the impact of IVR hacks on contact center performance and contributes to the Talkdesk blog, focusing on topics such as artificial intelligence and customer service.
Previous Experience at Cisco
Crystal Miceli worked at Cisco as Vice President - Head of Product & Portfolio Marketing (Security) from 2022 to 2023. During her tenure, lasting one year, she was responsible for overseeing the marketing strategies related to Cisco's security products and portfolios.
Roles at Ivanti and Alida
Before her time at Cisco, Crystal Miceli held significant positions at Ivanti and Alida. At Ivanti, she served as Vice President - Head of Product & Solutions Marketing from 2020 to 2022, focusing on marketing strategies for their product solutions. At Alida, she was Vice President - Head of Product Management & Product Marketing from 2018 to 2020, focusing on the integration of product management and marketing efforts.
Early Career at Walmart and CA Technologies
Crystal began her career in technical roles such as Engineering Lead and Engineering Manager at Walmart from 1997 to 2001. She later moved to CA Technologies, where she held various senior roles from 2004 to 2014, including Senior Director - Professional Services and Senior Director - Product Marketing. These positions marked her transition from technical to leadership roles in the technology sector.
Educational Background
Crystal Miceli has a strong educational background supporting her career in technology and marketing. She holds a Bachelor of Science (BS) in Computer Science from Tulane University and a Master of Business Administration (MBA) in Strategy and Marketing from Louisiana State University. This combination of technical and business education has been fundamental to her success in various leadership roles in the technology and marketing sectors.