Daniel Heynen
About Daniel Heynen
Daniel Heynen is the Practice Lead for Industries Success at Talkdesk in the San Francisco Bay Area, with a background in strategic partnerships, business development, and investment management.
Title and Current Role
Daniel Heynen is currently serving as the Practice Lead - Industries Success at Talkdesk. Based in the San Francisco Bay Area, he leads the adoption strategy and feature prioritization for Talkdesk Studio, the company's flagship product. Heynen manages a portfolio of strategic accounts including IBM, Bayer, Aon, StitchFix, and AirBnB, consulting with C-level executives to help scale and optimize their sales, support, and success teams through leveraging Talkdesk's platform.
Previous Experience
Daniel Heynen has a diverse background in business development, strategic partnerships, and consultancy across various industries. Before joining Talkdesk, he interned at Castlight Health for two months in Palo Alto, California in 2015. He served as a consultant at Changamka Health Innovations in Nairobi, Kenya, and at Sproxil, Inc in Cambridge, Massachusetts between 2014 and 2015. Heynen also held significant roles at Cambridge Associates in Washington D.C. Metro Area from 2006 to 2014, culminating as a Senior Investment Associate/Strategic New Business Development.
Educational Background
Daniel Heynen holds a Master of Business Administration (M.B.A.) from Duke University - The Fuqua School of Business, where he studied Strategy and Finance from 2014 to 2016. He also earned a Bachelor of Arts (B.A.) in Government with a minor in Classics and History from Georgetown University, from 2001 to 2005. Heynen attended Greenwich High School from 1998 to 2001.
Strategic Partnerships and Business Development
At Jiff, which was later acquired by Castlight Health, Daniel Heynen negotiated and managed strategic partnerships with leading consumer health and personal finance companies. He further honed his skills in consultancy while advising Fortune 500 executives on technology, financial services, and legal/compliance strategy at CEB, which Gartner later acquired. During his time at Cambridge Associates, Heynen constructed investment portfolios and led relationships with institutional investors.
Consulting and Leadership Experience
Daniel Heynen has demonstrated exceptional leadership and consulting abilities across different sectors. At Talkdesk, he owns enablement for the post-sales organization and identifies and scales partners with the Talkdesk Business Development team. His experience includes consultative roles at companies like Changamka Health Innovations and Sproxil, Inc, where he contributed to project implementations and strategic decision-making processes.