Daniel Matos
About Daniel Matos
Daniel Matos is the Director of Product Management at Talkdesk in Lisbon, Portugal, with extensive experience in product management and engineering roles across various companies and countries.
Current Position at Talkdesk
Daniel Matos is currently serving as the Director of Product Management at Talkdesk, based in Lisbon, Portugal. In this role, he has led the development of AI-powered automation and intelligent search tools, significantly enhancing the capabilities of customer service agents. Additionally, he has played a pivotal role in creating service-oriented products for sourcing agents and building sustainable B2B relationships.
Previous Experience at MOQ Limited
Before joining Talkdesk, Daniel worked at MOQ Limited as the Head of Product Engineering for SkoolBag & MOQProducts. His tenure lasted for 11 months in Sydney, Australia, from 2017 to 2018. During this time, he implemented agile transformation and drove product roadmaps, showcasing his strong ability to adapt and innovate in different domains.
Background in Product Management
Daniel has extensive experience in product management, with previous roles at companies like General Dynamics Mediaware, where he was the Head of Product from 2015 to 2017 in Canberra, Australia. He also served as a Senior Product Manager at mytraining.net from 2012 to 2015 and at Uber Consult Solutions from 2011 to 2012, both in Sydney, Australia.
Educational Background
Daniel Matos completed his higher education at the University of Lisbon. He holds a Master of Project Management in Software Engineering and a Bachelor’s degree in Computer Science with a focus on project management. His academic background has equipped him with a robust understanding of software quality and project management methodologies.
Industry Contributions and Achievements
Daniel is a well-recognized figure in the industry, with multiple publications and regular appearances as a speaker at industry conferences. One of his notable achievements includes leading a company to be recognized as the best startup in Australia through the Elevate61 program within three years.