Daniel Passos De Sousa
About Daniel Passos De Sousa
Daniel Passos De Sousa is the Manager of Customer Success for EMEA & LATAM at Talkdesk, with a focus on empowering and coaching his team to achieve common goals.
Current Position at Talkdesk
Daniel Passos De Sousa is the Manager of Customer Success for EMEA and LATAM at Talkdesk, a position he has held since February 1, 2021. In this role, he oversees a team of six Customer Success Managers who are responsible for the Mid-Market, Commercial, and Growth segments across EMEA and LATAM. His responsibilities include empowering and supporting his team members, as well as coaching them to achieve common goals.
Professional Background in B2B and SaaS
Daniel Passos De Sousa has a diverse background in multi-industry B2B and SaaS environments. This experience has equipped him with the skills necessary to manage teams and drive customer success in various business contexts. His creative mindset and problem-solving approach are critical assets in his role, helping him navigate fast-paced and rapidly changing environments effectively.
Team Management and Leadership
In his role at Talkdesk, Daniel focuses on empowering and supporting his team members. He is committed to coaching them to achieve common goals and ensuring that they have the right resources to succeed. His leadership involves creating and implementing effective processes, as well as hiring and retaining top talent to maintain a high-performing team.
Previous Experience at Booking.com
Before joining Talkdesk, Daniel Passos De Sousa worked at Booking.com. The skills and experience he gained there have likely contributed to his success in his current role. His ability to adapt to and thrive in fast-paced, rapidly changing environments has been a consistent theme throughout his career.