David Girard
About David Girard
David Girard is the Vice President of Global Customer Care and Technical Account Management at Talkdesk, based in Indianapolis, Indiana. He has extensive experience in customer care and professional services, having held leadership roles at Genesys and Interactive Intelligence.
Current Position at Talkdesk
David Girard serves as the Vice President of Global Customer Care and Technical Account Management at Talkdesk, located in Indianapolis, Indiana, United States. In this role, he has led the implementation of a customer-centric culture, significantly improving customer satisfaction scores. His work focuses on aligning cross-functional teams to achieve strategic goals and enhancing the overall customer experience. He also plays a key role in enhancing operational excellence through strategic planning and execution.
Previous Experience at Genesys
Before joining Talkdesk, David Girard worked at Genesys in the Indianapolis, Indiana area. He was the Vice President of Customer Care from 2018 to 2022. Before that, he served as the Director of Professional Services from 2016 to 2018. His tenure at Genesys, particularly his work on customer care and professional services, highlights his extensive experience in managing large teams and driving operational improvements.
Roles at Interactive Intelligence
David Girard spent several years at Interactive Intelligence, which was later acquired by Genesys. From 2015 to 2016, he was the Director of Engineering in Professional Services, and from 2014 to 2015, he was the Regional Manager of Professional Services. He also served as a Sr. Project Manager in Professional Services from 2012 to 2014. His roles involved supervising project management and engineering teams, thereby contributing to the company’s professional services.
Early Career Experience
Earlier in his career, David Girard worked at Target as a Sr. Project Manager from 2008 to 2012 in Minneapolis, MN. Prior to that, he was a Consultant at Accenture from 2004 to 2008. These roles provided him with a solid foundation in project management and consultancy, offering a diverse skill set that he has built upon in his subsequent positions.
Education Background
David Girard holds a Master of Science (MS) in Information & Communication from Ball State University, earned between 2003 and 2004. He also achieved a Bachelor of Arts (BA) in Telecommunications, Sales & Management from the same university, completing his undergraduate studies from 1999 to 2003. His academic background has equipped him with a strong foundation in telecommunications and information communication.