David Webster
About David Webster
David Webster is an Enterprise Account Executive at Talkdesk and a Board Member at PACE, with extensive experience in contact center technology and operations.
Current Position at Talkdesk
David Webster currently serves as an Enterprise Account Executive at Talkdesk, based in Boston, Massachusetts, United States. In this role, he leverages his extensive experience to help organizations implement and optimize customer engagement solutions.
Previous Role at NobelBiz®
David worked as a National Account Executive at NobelBiz® | A Contact Center Technology Company, from 2020 to 2021. During his 10-month tenure in Washington DC, he was responsible for driving sales and cultivating relationships with major accounts in the contact center industry.
Board Member at PACE
David is currently a Board Member at the Professional Association for Customer Engagement (PACE) in New York City. His role involves contributing to the strategic direction and governance of the organization, which focuses on advancing the customer engagement industry.
Educational Background
David graduated from Stockton University with a Bachelor's degree in Performing Arts & Non-Profit Business. He studied there from 1987 to 1992, completing a comprehensive program that laid the foundation for his understanding of business and organizational dynamics.
Industry Expertise
David specializes in Multi-Channel Contact Center solutions, including Cloud, Hosted, Premise, Unified Communications, VoIP, SIP, and IP PBX. His expertise spans customer service best practices, business process automation, customer interaction center management, and numerous compliance and quality assurance protocols such as TCPA and PCI Compliance.
Experience in Emerging Technologies
David has a rich background in helping contact center organizations adopt new technologies. His experience includes working in various industries such as government, finance, health, insurance, retail, and nonprofit. Notably, he has achieved success with a state government revenue department, a global outsourcing firm, a regional health organization, and an insurance industry catastrophe coverage contact center.