Dawn Harpster
About Dawn Harpster
Dawn Harpster is a Senior Conversation Architect at Talkdesk in Omaha, Nebraska, with extensive experience in voice user interface and conversation design.
Current Role at Talkdesk
Dawn Harpster is currently employed as a Senior Conversation Architect at Talkdesk in Omaha, Nebraska, United States. She began her tenure at Talkdesk in December 2020. As a Senior Conversation Architect, she leverages her extensive expertise in voice user interface (VUI) and conversation design to enhance customer interaction processes.
Previous Roles at Performance Technology Partners
Before joining Talkdesk, Dawn worked at Performance Technology Partners, LLC, where she held multiple positions including Senior Interaction Designer, Voice User Interface Designer, and Conversation Designer. Her tenure at the company spanned five years from 2015 to 2020, based in Sacramento, California. During this time, she honed her skills in interaction design and advanced her proficiency in creating user-centric voice interfaces.
Experience at West Direct Inc
Dawn Harpster served as the Creative and Professional Services Supervisor at West Direct Inc from 2014 to 2015 for a duration of nine months in Omaha, NE. In this role, she oversaw creative services and managed professional service operations, enhancing the company's overall service offerings.
Early Career at Union Pacific Railroad
From 1997 to 2006, Dawn worked as an Independent Video Contractor for Union Pacific Railroad in the Omaha Metropolitan Area. During her nine-year tenure, she was responsible for producing video content, contributing to various projects across the company.
Educational Background
Dawn Harpster holds a Bachelor of Arts (BA) in Applied Psychology and Human Services from the College of Saint Mary, obtained between 2005 and 2009. Additionally, she attended the University of Nebraska at Omaha from 1986 to 1988. Her educational background has provided a strong foundation for her career in user interface and conversation design.