Diana Carvalho
About Diana Carvalho
Diana Carvalho is a Product Designer at Talkdesk with a strong background in ergonomics and user experience, holding a Master's degree in Ergonomics specialized in Usability and User Experience.
Company
Diana Carvalho is currently working at Talkdesk as a Product Designer. She joined the company in March 2021 and is responsible for designing products that enhance user experience and usability. Talkdesk is a cloud-based contact center platform that helps businesses improve customer satisfaction and operational efficiency.
Title
Diana Carvalho holds the title of Product Designer. Her role involves creating user-centric designs that align with business objectives and user needs. She has been working in this capacity at Talkdesk since March 2021.
Education and Expertise
Diana Carvalho has a strong educational background in ergonomics and user experience. She earned a Master’s degree in Ergonomics specialized in Usability and User Experience from Faculdade de Motricidade Humana, where she studied from 2018 to 2021. Additionally, she holds an Engineer's degree in Informatics from Faculdade de Ciências da Universidade de Lisboa, acquired from 2010 to 2012. She also studied at Instituto Superior Técnico between 2007 and 2009.
Background
Diana Carvalho has a diverse professional background, starting her career as a Web Developer at Blackorange Inc from 2014 to 2015. She later worked as a Programmer at Accenture from 2013 to 2014. Her experience also includes a Software Developer role at paySimplex, Lda from 2012 to 2013. She has amassed extensive UX/UI design experience from working at Syone, CGI, and as a freelancer before joining Talkdesk.
Experience at SAPO
Diana Carvalho worked at SAPO as a User Experience Designer from 2018 to 2021. During this three-year tenure in Lisboa e Região, Portugal, she was responsible for enhancing the user experience of SAPO’s digital products through meticulous design and user research.