Diogo Neves
About Diogo Neves
Diogo Neves is the Customer Support Team Lead at Talkdesk in Lisbon, Portugal, with extensive experience in customer service and team management.
Current Position at Talkdesk
Diogo Neves is currently employed as a Customer Support Team Lead at Talkdesk in Lisbon, Portugal. In this role, he has been managing both technical and billing support teams since November 2021. His responsibilities likely include overseeing team performance, ensuring customer satisfaction, and implementing support strategies.
Previous Experience at Webhelp
Before joining Talkdesk, Diogo Neves worked at Webhelp in various capacities. He served as a Customer Support Team Manager from 2020 to 2021 in Oeiras, Lisbon, Portugal. In this role, he would have been responsible for managing a team of customer service representatives, ensuring performance targets were met, and maintaining high levels of customer satisfaction.
Business Instructor Role
Diogo Neves also worked briefly as a Business Instructor at Webhelp in 2020 for five months. This role likely involved training new employees, developing instructional materials, and facilitating workshops to improve business processes and customer service methodologies.
Senior Customer Service Advisor Role
From 2018 to 2020, Diogo Neves held the position of Senior Customer Service Advisor at Webhelp. He was involved with addressing complex customer queries, providing high-level support, and mentoring junior advisors to enhance service quality and efficiency.
Customer Service Experience
Diogo Neves has amassed several years of experience in customer service roles. His career includes various positions such as Senior Customer Service Advisor, Business Instructor, and Customer Support Team Lead. This extensive background has equipped him with the skills to manage both technical and billing support teams effectively.