Diogo Santos Silva
About Diogo Santos Silva
Diogo Santos Silva is a Senior Solutions Architect at Talkdesk in Lisboa, Portugal, with a background in project management and solutions analysis.
Title
Diogo Santos Silva is currently a Senior Solutions Architect at Talkdesk, based in Lisboa, Portugal. His role involves strategic collaboration with various departments such as product, implementation, and sales.
Company
Diogo Santos Silva works at Talkdesk, where he holds the position of Senior Solutions Architect. Talkdesk is recognized for its customer service software and solutions, and Diogo plays a crucial role in developing and implementing technical solutions.
Education and Expertise
Diogo Santos Silva studied Telecommunications and completed his M.Sc. at Instituto Superior Técnico from 2005 to 2011. He also attended Colégio Salesiano, Oficinas de São José in Lisboa, where he studied from 1993 to 2005, achieving a Master of Science degree. His formal education has laid a solid foundation for his career in solutions architecture and project management.
Professional Background
Before his role at Talkdesk, Diogo Santos Silva worked as a Project Manager at AGORA SYS from 2016 to 2019 in Lisboa e Região, Portugal. Prior to that, he served as a Solutions Analyst at everis from 2012 to 2016, also in Lisboa e Região, Portugal. His professional journey reflects a blend of project management and technical expertise.
Achievements at Talkdesk
In his role at Talkdesk, Diogo Santos Silva has led the development of methodologies and tools to enhance quality and efficiency. He has been instrumental in identifying process improvements and has closely collaborated with product, implementation, and sales teams to refine Statements of Work (SOWs) and the SOW process. His efforts are focused on understanding business requirements through scoping and discovery sessions with sales and client teams, contributing to the prioritization of products and features based on client needs.