Douglas Nelson Barboza
About Douglas Nelson Barboza
Douglas Nelson Barboza is a LATAM Sales Development Representative at Talkdesk in Brazil, with a diverse background in technical consulting and English language teaching.
Company
Douglas Nelson Barboza is currently working at Talkdesk. Talkdesk specializes in providing cloud-based contact center solutions. Known for their leadership in the Customer Contact as a Service (CCaaS) Magic Quadrant 2021, Talkdesk has a strong reputation in enhancing customer experiences. Douglas has been representing Talkdesk since January 2022 in Brasil.
Title
Douglas serves as the LATAM Sales Development Representative at Talkdesk. His role involves engaging with potential clients across Latin America, identifying opportunities to implement Talkdesk's contact center solutions. His responsibilities include outreach, relationship building, and aligning client needs with Talkdesk's offerings.
Education and Expertise
Douglas Nelson Barboza has a diverse educational background. He studied Letras - Língua Inglesa e Literaturas de Língua Inglesa at Universidade Estácio de Sá, achieving a degree in Letras from 2016 to 2019. Additionally, he earned a Tecnologia da Informação degree from Fatec Jundiaí and Faculdade de Tecnologia de Jundiaí between 2012 and 2014. His expertise spans linguistics and information technology, providing a strong foundation for his professional roles.
Previous Work Experience
Prior to his current role, Douglas held multiple positions across various industries. He worked as a Technical Consultant Junior at DATAHUB from 2020 to 2022. Douglas also taught English at Output English and Colégio Divino Salvador between 2019 and 2022 and 2019 and 2021, respectively. Earlier, he served as a Coordinator at Corpore Escola De Idiomas for six months in 2017-2018, and as an English teacher at Yes! O Inglês que Evolui! from 2015 to 2018. Additionally, he gained technical support experience as a Junior Support Technician at GZ Sistemas from 2014 to 2018.
Professional Values and Traits
Douglas Nelson Barboza is known for his excellent listening skills, high communicative abilities, and helpful nature. He is motivated by challenging tasks that require innovative solutions, demonstrating a disciplined approach to work and a strong commitment to meeting deadlines. Douglas is always eager to gain new knowledge, ensuring continuous personal and professional growth.