Emily Taylor
About Emily Taylor
Emily Taylor is a Senior Solution Architect at Talkdesk, specializing in creating comprehensive Statements of Work and driving internal process improvements.
Title and Current Role at Talkdesk
Emily Taylor currently holds the position of Senior Solution Architect at Talkdesk. Her responsibilities include leading the creation of comprehensive Statements of Work (SOWs), detailing deliverables, schedules, and pricing. In her role, she collaborates closely with Sales, Product, and Engineering teams to identify and address gaps, create new feature requests, and ensure alignment between client needs and product offerings. Emily also focuses on driving internal process improvements by leveraging her technical expertise.
Previous Roles at Talkdesk
Prior to her current role, Emily Taylor served as Senior Solution Consultant III at Talkdesk from 2022 to 2024. Before that, she held the position of Senior Solution Consultant for a year from 2021 to 2022. In these roles, Emily played a key role in enhancing SOW accuracy and estimating the implementation hours required for various projects, leveraging her deep technical knowledge and expertise.
Experience at Eze Software
Before joining Talkdesk, Emily worked at Eze Software, a unit of SS&C Technologies, in various capacities. She briefly held the position of Principal Engagement Manager in 2020 for three months in San Francisco. Previously, she served as Senior Engagement Manager from 2018 to 2020, also in the San Francisco Bay Area, and as Engagement Manager from 2016 to 2018 in Greater New York City Area. Her roles involved managing client engagements and delivering top-notch service.
Educational Background
Emily Taylor holds a Bachelor of Arts (BA) in Economics and Spanish from Colgate University, where she studied from 2010 to 2014. Prior to that, she attended Horace Greeley High School from 2006 to 2010.
Technical Expertise and Skills
Emily has expertise in JavaScript and REST API integrations, which she utilizes to customize client solutions at Talkdesk without altering core functionalities. Her technical skills are instrumental in delivering top-notch customer service and technical support, enabling clients to fully leverage Talkdesk's advanced call center technology.