Erika P.
About Erika P.
Erika P. is a Senior People Business Partner at Talkdesk in Jackson, WY, with extensive experience in human resources and a background in implementing employee engagement and onboarding programs.
Title
Erika P. currently serves as a Senior People Business Partner at Talkdesk, located in Jackson, Wyoming.
Current Role at Talkdesk
At Talkdesk, Erika P. holds the position of Senior People Business Partner. She is notable for implementing a new employee engagement program that increased employee satisfaction scores by 20%. Additionally, she led a cross-functional team to redesign the performance review process, resulting in a more streamlined and effective system.
Previous Experience at Backcountry.com
Before joining Talkdesk, Erika P. worked as a Senior Human Resources Business Partner at Backcountry.com from 2016 to 2020 in Salt Lake City, Utah. During her tenure, she developed a comprehensive onboarding program that successfully reduced new hire turnover by 15%.
Career in Human Resources
Erika P. has an extensive background in human resources, with roles at various organizations. She served as a Human Resources Manager at American Investment Company from 2015 to 2016 and at Four Seasons Hotels and Resorts from 2012 to 2015. Her career began as a Human Resources Administrative Assistant at Snake River Lodge and Spa from 2011 to 2012.
Education and Certifications
Erika P. earned a Bachelor of Science degree in Spanish and Global/Multicultural Liberal Studies from Montana State University-Bozeman, where she studied from 2006 to 2010. She is certified as a Senior Certified Professional (SHRM-SCP) since 2018.
Professional Contributions and Volunteering
Erika P. is an active member of the Society for Human Resource Management (SHRM), regularly contributing articles to their online publication. She also volunteers as a career mentor for recent graduates through the Utah State University Alumni Association. In 2022, she presented a workshop on 'Building Inclusive Work Cultures' at the HR Tech Conference.
Multilingual Abilities
Erika P. is fluent in Spanish, a skill she uses to support bilingual employees and enhance communication within diverse teams.