Erin Dean
About Erin Dean
Erin Dean is an Account Executive at Talkdesk with extensive experience in customer service and sales management in high-end retail environments.
Title and Current Position
Erin Dean currently holds the position of Account Executive at Talkdesk. Having transitioned to this role in October 2021, Erin leverages her extensive experience in both sales and customer service to drive business growth at the company. Her responsibilities likely include managing customer accounts, driving sales growth, and utilizing Talkdesk's various tools to enhance customer engagement.
Professional Experience at Nordstrom
Before joining Talkdesk, Erin Dean accumulated significant experience at Nordstrom. She served as the NYC Flagship Service Experience Manager from 2018 to 2020 in New York, New York, and as Customer Service and Stylist Sales Manager from 2016 to 2017 in Richmond, Virginia. Additionally, she was the Women’s and Designer Sales Manager from 2014 to 2015 in Towson, Maryland. In these roles, Erin managed customer service and sales teams, enhancing customer experiences within flagship stores and other high-end retail environments.
Career Transition to Talkdesk
Erin Dean began her career at Talkdesk as a Business Development professional in 2020. After a year in this role, she transitioned to the position of Account Executive in October 2021. This move allowed her to apply her customer relationship management skills and her understanding of both the retail and contact center industries to new challenges and opportunities at Talkdesk.
Expertise in Customer Engagement and Sales
Erin Dean possesses a deep understanding of enhancing customer experiences, both in high-end retail settings and within the contact center industry. Her background includes managing sales teams, driving customer satisfaction, and improving service experiences. Erin's experience likely includes proficiency with AI-powered tools for customer engagement, utilizing omnichannel engagement solutions, and employing analytics tools to gain insights into customer interactions.