Fábio Marques
About Fábio Marques
Fábio Marques is the Director of Engineering, QA at Talkdesk, with extensive experience in quality assurance and automation.
Director of Engineering, QA at Talkdesk
Fábio Marques currently holds the position of Director of Engineering, QA at Talkdesk. He is responsible for leading the QA strategy across multiple agile teams and more than 10 products in the AI and WEM product areas. His role involves simplifying QA processes, and he advocates for the reduction of non-value-adding bureaucracy. He also focuses on implementing test and task automation along with continuous integration and delivery practices.
Previous Roles at Talkdesk
Before becoming the Director of Engineering, QA, Fábio Marques worked as a Staff Engineer - QA Chapter Lead at Talkdesk from 2022 to 2023. Prior to that, he served as Senior Automation Engineer II - QA Lead from 2020 to 2022. In both roles, he was based in Coimbra, Portugal, and contributed to refining and executing QA strategies and practices.
Experience at Liberty Global
Fábio Marques spent a significant portion of his career at Liberty Global in the Eindhoven Area, Netherlands. From 2017 to 2020, he was the Dev QA Automation Lead, where he led the QA automation initiatives. Before that, he worked as a Test Engineer from 2012 to 2017, gaining extensive experience in software testing and quality assurance.
Early Career at Critical Software
Fábio Marques began his professional journey at Critical Software in the Coimbra Area, Portugal. He worked as a Software Product Assurance Engineer from 2010 to 2012 and as a Software Product Assurance Intern from 2009 to 2010. These roles provided him with foundational skills and experience in software quality assurance.
Educational Background
Fábio Marques studied Computer Science at Universidade de Coimbra and achieved a Bachelor of Science (BSc) degree from 2004 to 2010. This academic background laid the foundation for his expertise in software engineering and quality assurance.