Filipa Costa
About Filipa Costa
Filipa Costa is the Commercial Customer Service Manager at Talkdesk in Portugal, with a diverse background in customer service and sales roles across various industries and countries.
Current Role at Talkdesk
Filipa Costa currently serves as the Commercial Customer Service Manager at Talkdesk in Portugal. In this role, she is responsible for managing customer service operations and potentially driving improvements in customer satisfaction and service efficiency. Her experience and skills in communication, team management, and multitasking support her responsibilities in this position.
Previous Role at Bobcat Company
From 2019 to 2021, Filipa Costa worked as a Key Account Representative at Bobcat Company in Halle, Renânia do Norte-Vestfália, Alemanha. During her tenure, she was likely involved in managing relationships with key clients, ensuring their needs were met, and possibly contributing to business growth through strategic account management.
Customer Service Experience at Airbnb
In 2015, Filipa Costa served as a Customer Service Representative at Airbnb in Lisbon, Portugal for 11 months. Her responsibilities likely included assisting customers with their inquiries, resolving issues, and providing support to enhance the customer experience on the platform.
Educational Background in Psychology and Chemistry
Filipa Costa has an extensive educational background. She earned a Master's degree in Clinical Psychology, counselling, and psychotherapies, and a Bachelor of Science (B.Sc.) degree in Psychology from Universidade Lusófona de Humanidades e Tecnologias. Additionally, she holds a Bachelor of Applied Science (B.A.Sc.) degree in Chemistry and Medicinal Chemistry from the University of St Andrews.
Multilingual Proficiency
Filipa Costa is fluent in Portuguese, English, Spanish, and French. She also has the ability to translate and communicate comfortably in Italian and possesses beginner-level proficiency in German (A2). This multilingual proficiency enables her to effectively interact with a diverse range of clients and stakeholders.
Skills and Abilities
Filipa Costa is recognized for her exceptional socialization and communication skills. She excels in multitasking, demonstrating strong organizational capabilities and teamwork. Her adaptability has allowed her to relocate to various countries throughout her career, showcasing her ability to adjust to new environments and cultures seamlessly.
Work History in Portugal
Throughout her career, Filipa Costa has held numerous positions in Portugal. She worked as a Sales Representative at Portugal Telecom, a Sales Executive at Pestana Hotel Group in Funchal, and a Client Support Specialist at Teleperformance. She also served as a Private Tutor at Pentáculo and a Customer Service Representative at CP - Comboios de Portugal, EPE.