Filipe Carvalho
About Filipe Carvalho
Filipe Carvalho is the Director of Engineering | Platform at Talkdesk, with extensive experience in engineering management, site reliability engineering, and software development.
Current Role at Talkdesk
Filipe Carvalho currently serves as the Director of Engineering | Platform at Talkdesk. In this role, he oversees two critical clusters: one focused on developer experience and internal developer platform, and the other on Workspace, a customer-facing product. His responsibilities include managing delivery, infrastructure, and platform, bringing his expertise in Site Reliability Engineering (SRE) and DevOps to the forefront.
Previous Roles at Talkdesk
Before his current role, Filipe Carvalho held several key positions at Talkdesk. He was the Director of Engineering | SRE from 2022 to 2023, where he focused on Site Reliability Engineering practices. Prior to that, he was a Senior Engineering Manager for 11 months, and an Engineering Manager for two years in the Porto Area, Portugal. Filipe's journey at Talkdesk started as a Senior Software Engineer from 2017 to 2019.
Experience at Farfetch
Filipe Carvalho worked at Farfetch in various capacities. He served as a Senior Test Automation Engineer - Mobile and as a Mobile Test Lead in 2016-2017. His tenure at Farfetch also included a role as a Test Automation Engineer from 2015 to 2016. These positions were all based in Porto e Região, Portugal, and helped him build a solid foundation in mobile and test automation engineering.
Early Career
Filipe Carvalho began his professional journey as a Software Engineer at Increase Time and AppGeneration, and later moved into the role of a Mobile Quality Assurance Engineer at Porto Tech Center (AIG & Rocket Internet). He also gained experience as a Student Researcher at INESC Technology and Science – Associate Laboratory coordinated by INESC Porto. These roles laid the groundwork for his expertise in software development and quality assurance.
Educational Background
Filipe Carvalho has a strong academic background in Computer Science. He earned a Bachelor’s and Master’s degree in Informatics and Computing Engineering from Faculdade de Engenharia da Universidade do Porto, studying from 2008 to 2014. Filipe also pursued additional studies in Computer Science through platforms like 10gen, Coursera, and edX. His early education was completed at Escola Secundária Aurélia de Sousa, where he studied Sciences and Technologies from 2005 to 2008.