Filipe Lima
About Filipe Lima
Filipe Lima is the Vice President of Engineering | Platform at Talkdesk in Porto, Portugal, with over a decade of experience in leading roles across various industries.
Current Role at Talkdesk
Filipe Lima serves as the Vice President of Engineering | Platform at Talkdesk based in Porto, Portugal. In this leadership role, he is responsible for the oversight of the Platform teams, which include Products, Site Reliability, and Security Engineering. His work at Talkdesk reflects his dedication to earning the trust and commitment of his team members towards achieving common goals.
Previous Positions at Talkdesk
Prior to his current role, Filipe Lima held several key positions within Talkdesk. He was the Vice President Of Engineering, SRE, from 2021 to 2022, and before that, he served as the Senior Director of SRE Engineering from 2020 to 2021. His experience at Talkdesk has been both diverse and comprehensive, focusing on Site Reliability Engineering (SRE).
Roles at Euronext
Filipe Lima has substantial experience with Euronext, where he held multiple critical roles. From 2019 to 2020, he was the Head of Infrastructure Architecture & Cloud Services. Between 2017 and 2019, he served as the Delivery Manager for Cloud Transformation, and from 2016 to 2019, he worked as the IaaS Operations Manager. These positions were all based in Porto, Portugal, and provided him with valuable experience in financial and stock exchange operations.
Early Career
Early in his career, Filipe Lima gained valuable experience at several companies. He worked at CEiiA as both an IT Manager and a System Administrator between 2015 and 2016. He also held roles at ALERT Life Sciences Computing, serving as IT Director from 2012 to 2015 and as part of the IT & Audiovisual team from 2008 to 2012. These roles helped him build a solid foundation in IT management and system administration.
Education and Technical Expertise
Filipe Lima studied at Instituto Politécnico do Porto. He has over a decade of experience in leading roles across various critical operational environments, including health care, aeronautical engineering, financial and stock exchange operations, and the Contact Center as a Service (CCaaS) industry. His diversified background equips him with the skills necessary to excel in his current role at Talkdesk.