Francis Cohen
About Francis Cohen
Francis Cohen is an Enterprise Account Executive at Talkdesk, a Partner at Np Information Systems, and a Senior Account Executive Mid-market Pnw at Ringcentral, with a strong background in B2B direct sales and sales strategy development.
Title
Francis Cohen is an Enterprise Account Executive, currently working at Talkdesk in San Francisco, California. He also holds positions as a Partner at Np Information Systems in Kent, Washington, and as a Senior Account Executive Mid-market Pnw at Ringcentral in Belmont, California.
Education and Expertise
Francis Cohen studied at Seattle Central Community College and Pierce College. He also attended the University of Phoenix, focusing on Marketing, Business Management, and Management. Additionally, he studied Mechanical Engineering at Washington State University. Cohen has over seven years of experience in B2B direct sales and specializes in targeted prospecting and new client acquisition.
Professional Background
Francis Cohen has a diverse professional background. He served as a Sales Manager at Vcita for two months in Bellevue, Washington, and as an Account Executive Channel Partners at Skykick in Seattle for two years. Prior to that, he worked at Cbeyond in several roles including Senior Account Executive, Territory Sales Manager, Sales Consultant Team Lead, and Territory Sales Representative in Atlanta, Georgia. He also gained experience as a Territory Sales Team Leader at Blueprint Associates and an Account Executive at Quotewizard in Seattle.
Experience in Sales and Leadership
Francis Cohen is known for his strong background in sales training and strategy development. He has a proven track record of leading teams with a positive attitude and maintaining a focus on cultivating extensive professional networks. His roles have required a commitment to strict moral values, as well as a devotion to the well-being of his team, clients, and partners.
Achievements in Product Management and Customer Service
Francis Cohen has a background in product management, notably at Carbon Health where he served as Director of Product. His experience includes scaling support operations for fast-moving teams and implementing Talkdesk solutions to enhance call answer rates and reduce wait times. He has leveraged AI to automate and personalize customer interactions and has managed high call volumes, especially during the COVID-19 pandemic. Cohen's work has focused on integrating contact center software with existing systems to improve efficiency, significantly enhancing customer satisfaction and operational efficiency.