Francisco Costa
About Francisco Costa
Francisco Costa is a Software Engineer at Talkdesk, specializing in AI-powered cloud contact center solutions and part of the Site Reliability Engineering team.
Current Role at Talkdesk
Francisco Costa is a Software Engineer at Talkdesk. He works as part of the Site Reliability Engineering (SRE) Team. His role includes developing AI-powered cloud contact center solutions and ensuring high reliability and call quality through a global communications network. Francisco contributes to integrating generative AI to automate customer self-service and enhance agent efficiency. He is also involved in developing applications for omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Previous Experience at Volkswagen Digital Solutions
From 2018 to 2021, Francisco Costa worked as a Software Engineer at Volkswagen Digital Solutions in Lisbon, Portugal. During his three-year tenure, he contributed to various software development projects. His work primarily focused on delivering efficient and robust software solutions. This role allowed Francisco to gain substantial experience in software engineering and project management within a corporate environment.
Experience at Siemens
Francisco Costa served as a Java Web Developer at Siemens from 2014 to 2018. Over the course of four years, he specialized in developing web applications using Java. This role provided him with extensive knowledge and practical skills in Java development, preparing him for subsequent roles in more complex software engineering domains.
Educational Background in Computer Science
Francisco Costa holds a Master's degree in Computer Science from Universidade Nova de Lisboa, completed between 2007 and 2009. He also earned his Bachelor's degree in Computer Science from the same institution, graduating in 2007 after four years of study. Additionally, he achieved Core Spring Training certification from SpringSource University in 2011. His educational background has provided a strong foundation in computer science principles and software development.
Technical Skills and Proficiencies
Francisco Costa is proficient in multiple programming languages, including Java, Kotlin, Go, and JavaScript/TypeScript. He is experienced with various frameworks such as Ktor, Spring, and Angular. Francisco's technical skills extend to using technologies like Git, Docker, AWS, Kubernetes, Cloud Foundry, SQL, and MongoDB. His expertise enables him to develop state-of-the-art, customer-centric software solutions and contribute to high-impact projects.