Francisco Cunha
About Francisco Cunha
Francisco Cunha is a Software Engineer II at Talkdesk, specializing in Android development using Kotlin and focusing on AI-powered cloud contact center solutions.
Current Role at Talkdesk
Francisco Cunha is currently employed at Talkdesk as a Software Engineer II. He started working at Talkdesk in February 2021. At Talkdesk, he focuses on Android development, utilizing his skills in Kotlin to create applications within the company's suite of cloud contact center solutions.
Previous Experience at Celfinet
Before his current role at Talkdesk, Francisco Cunha gained industry experience during a summer internship at Celfinet in Porto e Região, Portugal, in 2019. Although the internship was for one month, it provided him with valuable insights and practical knowledge in software engineering.
Education
Francisco Cunha holds a Master's degree in Engenharia de Computadores e Telemática, which he earned from Universidade de Aveiro between 2017 and 2019. He also completed his Licentiate degree in the same field at the same university, studying from 2014 to 2017. His educational background is solidly rooted in computer and telecommunication engineering.
Focus on Android Development
At Talkdesk, Francisco Cunha is dedicated to Android development. He develops Android applications using Kotlin, contributing to a range of projects that include customer self-service, omnichannel engagement, and employee collaboration. His role involves ensuring the integration of over 60 pre-built integrations and maintaining high reliability and call quality for the platform.
Involvement in AI-Powered Solutions
Francisco Cunha works on AI-powered cloud contact center solutions at Talkdesk. His projects include automating customer self-service using generative AI and developing tools for real-time customer experience analytics and insights. He is also involved in enhancing agent experience and efficiency by employing advanced AI techniques.