Francisco Pinto Leite
About Francisco Pinto Leite
Francisco Pinto Leite is a Principal Product Manager at Talkdesk and a mentor at adplist.org, with a background in nursing and extensive experience in product management and AI-powered cloud contact center solutions.
Current Roles
Francisco Pinto Leite is currently fulfilling multiple roles. He serves as Principal Product Manager at Talkdesk, Mentor at adplist.org, and Invited Professor at FEUP. His responsibilities at Talkdesk include managing AI-powered cloud contact center solutions and ensuring high reliability and call quality through a global communications network. At FEUP, he applies his industry experience to educate and guide students in their academic and professional pursuits.
Previous Experience
Francisco Pinto Leite has an extensive background in various managerial and consultancy roles. He was a Senior Product Manager at Talkdesk from 2022 to 2023 in Porto, Portugal. Prior to that, he had a tenure at E-goi as a Senior Product Manager from 2020 to 2022, and briefly as a Product Manager in 2020. He has also worked as a Functional Business Analyst and Senior Training Consultant at ALERT Life Sciences Computing. His earlier roles included CEO & Founder of !VoidLab and Chairman at CESG | FEUP.
Nursing Background
Francisco Pinto Leite began his career in the healthcare sector. He worked as a Staff Registered Nurse at Centro Hospitalar São João from 2010 to 2018 and as a Nurse at Centro Nacional de TeleSaúde from 2014 to 2017 in Porto. He also served as Project Manager and Nurse for Medicos do Mundo - Representação Norte from 2010 to 2015. Additionally, he held positions such as Nurse Coordinator at Carlton Life and Chief Nursing Officer at Atlanticare - Serviços de Saúde, S.A.
Education and Qualifications
Francisco Pinto Leite has a diverse educational background. He studied Product Management at Stanford University, where he completed a program titled 'Transforming Opportunities into Great Products' in 2020. He holds a Master's degree in Service Engineering and Management from Faculdade de Engenharia da Universidade do Porto, achieved between 2018 and 2020. Additionally, he has a Master's degree in Nursing Information Systems from Escola Superior de Enfermagem do Porto. His academic journey began with a Bachelor's degree in Nursing from Instituto Politécnico de Saúde do Norte.
Product Management Expertise
Francisco Pinto Leite has amassed significant experience in product management. He focuses on integrating AI and automation features into contact center platforms and developing industry-specific solutions for sectors such as healthcare, financial services, and retail. He is also involved in projects leveraging generative AI to automate customer self-service and empower agents while ensuring that platforms meet over 30 security certifications for data protection and compliance.