Francisco Vieira
About Francisco Vieira
Francisco Vieira is a Site Reliability Engineer at Talkdesk in Coimbra, Portugal, with a background in DevOps and a strong interest in technologies like Docker, Kubernetes, Jenkins, and Terraform.
Current Position at Talkdesk
Francisco Vieira is currently a Site Reliability Engineer (SRE) at Talkdesk in Coimbra, Portugal. He began his role at Talkdesk in April 2020. His responsibilities include ensuring the reliability and performance of Talkdesk's cloud contact center platform and maintaining the infrastructure that supports their AI-powered solutions. He collaborates with other engineering teams to implement best practices for system reliability and scalability.
Past Experience at CRITICAL Software
Francisco Vieira worked at CRITICAL Software as a DevOps Engineer from 2019 to 2020 in Coimbra. During his tenure, he supported projects by implementing Continuous Delivery practices and toolchains. He utilized Jenkins for building pipelines and integrating build, deploy, and testing tools, enhancing build reliability, and ensuring the pre-production code was thoroughly tested.
Previous Role at iTGROW - Software e Sistemas, ACE
Before joining CRITICAL Software, Francisco Vieira worked as a DevOps Engineer at iTGROW - Software e Sistemas, ACE from 2017 to 2018. His role involved focusing on DevOps practices, which likely included using various tools and methodologies to improve the efficiency and reliability of software deployments.
Education and Expertise
Francisco Vieira studied at Instituto Superior de Engenharia de Coimbra and achieved a degree in Engenharia Informática, completing his studies from 2013 to 2018. He has shown a strong interest in technologies such as Docker, Kubernetes, Jenkins, and Terraform, and has been deeply involved in the Gitflow workflow, which he considers crucial for Continuous Delivery.