Gilda Reis
About Gilda Reis
Gilda Reis is a Porting & Numbers Specialist at Talkdesk with extensive experience in customer service and team leadership roles across various companies in Portugal and the United Kingdom.
Title and Current Position
Gilda Reis currently holds the position of Porting & Numbers Specialist at Talkdesk. She began her role on March 1, 2021. The position involves responsibilities related to porting and numbers, crucial for the company's communications and contact center operations.
Previous Work Experience
Before joining Talkdesk, Gilda Reis held various roles across multiple companies and industries. She worked as Order Handling at RESINEX from 2019 to 2021. Prior to that, she was an Advisor at Manpower from 2016 to 2019. In 2016, she spent seven months as an Advisor at Adecco Information Technology in Matosinhos. At NOS SGPS, she served first as a Customer Service Representative from 2008 to 2009, then as a Team Leader from 2010 to 2016. Earlier roles included being an Assistant Shop Manager at Wm Morrison Supermarkets Plc in Dereham, UK, a Customer Service Representative at Banco Espírito Santo in Lisboa, and a Customer Service Representative at CGD and Optimus - Comunicações S.A. in Lisbon.
Education and Expertise
Gilda Reis completed her secondary education at Escola Secundária Dr Manuel Laranjeira, where she studied Humanities/Humanistic Studies from 1997 to 2000. She has expertise in Network Design and the Internet Protocol Suite (TCP/IP). This educational background and technical expertise contribute to her proficiency in her current role in the telecommunications industry.
Experience in Customer Service and Leadership
Throughout her career, Gilda Reis has accumulated extensive experience in customer service and leadership roles. She served as a Customer Service Representative at multiple companies including NOS SGPS, Banco Espírito Santo, CGD, and Optimus - Comunicações S.A. Her leadership skills were honed during her tenure as a Team Leader at NOS SGPS, from 2010 to 2016, where she managed and guided teams to achieve organizational goals.
Industry Experience and Skills
Gilda Reis has a diverse background working in different sectors such as telecommunications, retail, and financial services. She has demonstrated skills in order handling, advisory roles, and team leadership. Her experience spans contact centers, teamwork, and technical aspects of network design and TCP/IP protocols, showcasing her versatility and depth of industry knowledge.