Glen Gilzene
About Glen Gilzene
Glen Gilzene is a Software Asset Management Specialist at Talkdesk in the United States with extensive experience in IT management and support roles.
Title
Glen Gilzene is a Software Asset Management Specialist currently working at Talkdesk in the United States. He has extensive experience in software asset management, cloud solutions, and IT support services.
Career at Talkdesk
Glen Gilzene is currently serving as a Software Asset Management Specialist at Talkdesk, where he has been for over 2 years. His work involves managing software assets and cloud solutions, with a focus on software licensing, compliance, and optimization.
Previous Roles and Responsibilities
Glen Gilzene's career includes diverse roles in IT and project management. He worked at Zones, LLC as an O365 Premier Support Engineer for 11 months in Locust Grove, Georgia. Prior to that, he was a FastTrack Onboarding Project Manager at Experis for 3 years in Charlotte, North Carolina, and served as Desktop Support Manager/IT Manager at Metrocare Services for 2 years in Dallas, TX. His earlier roles include Information Technology Project Coordinator at Robert Half in Irving, TX, and Desktop Support Specialist/ IT Procurement Manager at Watson Pharma, where he worked for 11 years in Weston FL/Gurnee IL.
Education and Degrees
Glen pursued a Master of Arts in Counseling Psychology and a Bachelor’s degree from Southern New Hampshire University. He also holds an Associate of Arts degree in Network Systems Admin from the College of Lake County, where he studied from 2009 to 2011. Additionally, he completed his high school education at Boyd H Anderson High School.
Skills and Expertise
Glen Gilzene possesses a broad range of skills in IT and software management, including Microsoft 365, Service Now ITAM, help desk support, hardware, and troubleshooting. His expertise extends to deploying and supporting cloud solutions, and he has successfully managed the onboarding process for a portfolio of Office 365 clients and partners.