Grant William Hale
About Grant William Hale
Grant William Hale is a Commercial Customer Success Manager at Talkdesk with eight years of experience in hospitality and HR-tech organizations.
Title
Grant William Hale currently holds the position of Commercial Customer Success Manager at Talkdesk. In this role, he focuses on enhancing client satisfaction and ensuring business clients achieve their goals through the use of Talkdesk's solutions.
Education and Expertise
Grant William Hale studied Business Administration and Management at Quinnipiac University, earning a Bachelor of Business Administration (BBA) degree. He further pursued an Associate's degree in Business Administration and Management, General, at Naugatuck Valley Community College, where he also received a certificate in the same field.
Professional Background
Grant William Hale's professional journey includes positions at various companies, showcasing a diverse set of skills. He worked at Indeed.com as a Client Success Specialist from 2019 to 2021 in Stamford, Connecticut. Prior to that, he served as a Hospitality Client Care Manager at LATHER for one year, functioning cross-functionally across Development, Operations, Sales, and Accounting departments. Additionally, he accumulated frontline experience as a Flight Attendant at United Airlines in the San Francisco Bay Area and participated in the Disneyland College Program with The Walt Disney Company in Anaheim, California.
Achievements
Grant William Hale dedicated a year at The Walt Disney Company through the Disneyland College Program, an opportunity that marked the beginning of his career. His role at Indeed.com involved developing strategies with employers to streamline job placements. Furthermore, Hale actively contributes as the Treasurer of the LGBTQ+ Employee Inclusion Group, advocating for diversity and inclusion within the workplace.
Career in Hospitality and HR-Tech
With eight years of experience in hospitality and HR-tech industries, Grant William Hale has developed a comprehensive understanding of client relations and business management. His stints with national and global industry-leading organizations have equipped him with the expertise necessary to manage and optimize customer success, particularly in commercial settings.