Greg Cording
About Greg Cording
Greg Cording is an Enterprise Technical Architect at Talkdesk with extensive experience in telecommunications and unified communications.
Education and Expertise
Greg Cording studied at Plymouth College, where he achieved an HND in Telecommunications. He also holds a Diploma in Engineering from Cornwall Technical College. His extensive education in telecommunications and engineering provides a solid foundation for his technical roles.
Career at Talkdesk
Greg Cording currently serves as an Enterprise Technical Architect at Talkdesk, operating in a global role from Cornwall, United Kingdom. His responsibilities include creating and maintaining key technical documentation such as the Talkdesk Technical Reference Guide (TTRG), Talkdesk Integration Guides, and the Master Architecture Deck.
Previous Roles at Vodafone
From 2018 to 2021, Greg Cording worked at Vodafone as a Digital Voice Platform Architect. During his tenure, he led the migration of over 5,000 agents to home working during the pandemic and successfully transitioned Vodafone UK's voice/screen recording from Nice to Verint WFO, incorporating advanced speech and text analytics integration.
Experience at AT&T
Greg Cording's career at AT&T spans multiple roles and geographic scopes. He served as a UC Voice Design Engineer for Macquarie Group Investment Bank (2015-2017), Senior Voice Project Engineer for American Express (2010-2015), and IPT Project Lead EMEA for Sun Microsystems (2008-2010, 2000-2008). His diverse experiences equipped him with in-depth knowledge of global telecommunications and unified communications.
Certifications and Technical Skills
Greg Cording holds several certifications in telecommunications domains, particularly with Talkdesk, Avaya, and Cisco. His proficiency with market-leading contact center and unified communication vendors, such as Talkdesk, Avaya, and Cisco, underscores his technical expertise.