Guilherme De Oliveira Pinheiro
About Guilherme De Oliveira Pinheiro
Guilherme De Oliveira Pinheiro is the Vice President for Europe, Middle East, and Africa at Talkdesk, with over a decade of experience in the software industry, particularly in SaaS and Cloud environments.
Company
Guilherme De Oliveira Pinheiro currently works at Talkdesk, a leading cloud contact center. His role involves overseeing operations across Europe, the Middle East, and Africa as Vice President. Talkdesk specializes in providing innovative contact center solutions that improve customer experience and operational efficiency, leveraging advanced AI and machine learning technologies.
Title
Guilherme De Oliveira Pinheiro holds the position of Vice President - Europe, Middle East, and Africa (EMEA) at Talkdesk. He is responsible for leading and managing the company's initiatives and strategies across these regions. This role encompasses extensive leadership duties aimed at expanding Talkdesk's market presence and driving growth within EMEA.
Background
Guilherme De Oliveira Pinheiro has built a robust career primarily in the software industry, focusing on SaaS and cloud environments. His journey includes significant roles in companies like Expeed, PrimeTable, Crayon Portugal, and Inetum. He has carried out numerous leadership roles at Talkdesk, progressing from an Enterprise EMEA Account Executive to the Vice President of EMEA. His career involves managing hyper-growth environments and scaling startups effectively.
Education and Expertise
Guilherme De Oliveira Pinheiro holds an International MSc from Lancaster University and a Master from Católica Lisbon School of Business and Economics. He has also studied at KEDGE Business School and earned a Bachelor's degree in Business Administration from Católica Lisbon. His expertise spans business administration, advanced marketing management, and international business, with a particular focus on sales, strategy, and leadership in global settings.
Achievements
Throughout his career, Guilherme De Oliveira Pinheiro has focused on business development and sales operations within the EMEA region. His role at Talkdesk involved transitioning from Sales Manager to eventually leading the entire region as Vice President. Pinheiro also co-founded Expeed and PrimeTable, demonstrating his capacity to build and scale companies from the ground up. His experience is highlighted by extensive involvement in international business development and a strong background in managing and leading hyper-growth environments.