Helena Leal
About Helena Leal
Helena Leal is an Associate Product Manager at Talkdesk and a Business Process Analyst at José de Mello Saúde in Lisbon, Portugal, with over a decade of experience in the healthcare industry.
Current Roles at Talkdesk and José de Mello Saúde
Helena Leal is currently serving as an Associate Product Manager at Talkdesk in Lisbon, Portugal. In addition, she holds the position of Business Process Analyst at José de Mello Saúde in Lisbon. Helena began her tenure at Talkdesk in June 2019, adding to her versatile professional journey.
Experience in Healthcare Industry
Helena Leal has amassed over a decade of experience in the healthcare industry. She has worked at José de Mello Saúde in various capacities, starting as a Clinical Data Technician from 2010 to 2015. She then transitioned to the role of Clinical Information Analyst, a position she held from 2015 to 2018. Helena’s extensive background in healthcare analytics has shaped her expertise in this domain.
Career Progression at José de Mello Saúde
Throughout her time at José de Mello Saúde, Helena Leal showcased a dynamic career progression. Starting as a Clinical Data Technician, she later advanced to Clinical Information Analyst and subsequently to a Business Process Analyst. This progression highlights her capability and adaptability in various analytical and business-centric roles within the healthcare sector.
Educational Background
Helena Leal’s educational background includes studies at ETIC and the University of Évora. Her academic pursuits have equipped her with the foundational knowledge necessary for a career in both product management and business process analysis.