Hugo Fernandes
About Hugo Fernandes
Hugo Fernandes is a Senior Solutions Consultant at Talkdesk in Lisboa, Portugal, with a background in technical consulting and account management.
Current Role at Talkdesk
Hugo Fernandes has been working as a Senior Solutions Consultant in Professional Services at Talkdesk since December 2019. Based in Lisboa, Portugal, he focuses on delivering comprehensive solutions consultancy to clients. His role involves evaluating client requirements, developing tailored solutions, and ensuring successful implementation.
Previous Experience at Collab
Before joining Talkdesk, Hugo Fernandes served as a Technical Account Manager at Collab from 2018 to 2019. In this role, based in Lisboa, he was responsible for managing client relationships and providing technical support to ensure the smooth operation of Collab’s solutions. His work involved direct engagement with clients, troubleshooting issues, and optimizing account management processes.
Leadership at Sucesso Prodigio Lda
Hugo Fernandes was a Sócio-gerente geral at Sucesso Prodigio Lda for 8 years, from 2012 to 2020. Operating in Macedo de Cavaleiros, Portugal, he led the overall management and strategic direction of the company. His responsibilities encompassed overseeing business operations, financial management, and developing company policies.
Technical Consultant at Pontotech Engineering and Consulting
At Pontotech Engineering and Consulting, Hugo Fernandes served as a Technical Consultant for 6 years, from 2011 to 2017. In this role, he provided expert technical advice, supported project implementations, and engaged with clients to solve complex technical challenges. His experience at Pontotech honed his technical consulting skills and strengthened his ability to deliver effective solutions.
Educational Background
Hugo Fernandes has a solid educational foundation in engineering. He studied Engenharia de Manutenção Industrial at Instituto Superior de Engenharia do Porto from 1998 to 2000. Additionally, he furthered his education at Universidade Fernando Pessoa, where he achieved a degree in Engenharia Informática. His academic qualifications have provided him with a robust understanding of engineering principles and information technology.