Hugo Gonçalves
About Hugo Gonçalves
Hugo Gonçalves is the Senior Director of Engineering at Talkdesk, with extensive experience in managing and building software development teams.
Company
Hugo Gonçalves is currently with Talkdesk, where he serves as the Senior Director of Engineering. Talkdesk is a global customer experience leader for customer-centric enterprises. Hugo has held multiple roles at Talkdesk, rising through the ranks due to his technical expertise and leadership skills.
Title
Hugo Gonçalves holds the position of Senior Director Of Engineering at Talkdesk. He is responsible for overseeing engineering projects, ensuring that high-quality production systems are developed and delivered by his team.
Education and Expertise
Hugo studied Computer and Electronics Engineering at Faculdade de Engenharia da Universidade do Porto, completing his education in 2007. He also attended an ERASMUS program at Politechnika Poznańska in 2004. His educational background is deeply rooted in Electrotechnical and Computer Engineering.
Professional Background
Hugo Gonçalves began his career focusing on quality assurance, initially in hardware testing for memory chips and later transitioning to software testing. His professional journey includes roles such as Product Engineer at Qimonda, Test Engineer at Portugal Telecom, and Informatic Consultant at Altran. He transitioned to software development and engineering management roles at Blip.pt before joining Talkdesk, where he has held multiple leadership positions.
Engineering Management Career
Hugo has a wealth of experience managing and building software development teams. This includes his time as Delivery Manager at Blip.pt and progressively senior roles at Talkdesk, such as Engineering Manager, Senior Engineering Manager, and Director of Engineering. In each of these roles, he focused on creating high-performing teams and delivering quality production systems.