Inês Alcoforado
About Inês Alcoforado
Inês Alcoforado is the Global SDR Team Lead at Talkdesk, with a background in sales and hospitality.
Current Role at Talkdesk
Inês Alcoforado is currently serving as the Global SDR Team Lead at Talkdesk. She commenced this role in February 2024. Her responsibilities include leading and managing the global sales development representative team, ensuring the achievement of sales targets, and implementing strategies to drive team performance. Her leadership focuses on fostering a collaborative environment and maintaining high standards of performance within the SDR team.
Previous Positions at Talkdesk
Before her current role, Inês Alcoforado was the Acting EMEA & LATAM SDR Team Lead at Talkdesk from 2023 to 2024. Prior to that, she worked as an Enterprise Business Development professional at Talkdesk from 2021 to 2024 in Portugal. During her tenure, she contributed to the growth of the enterprise customer base and supported the development of sales strategies aimed at enhancing business growth across multiple regions.
Experience in Hospitality Industry
Inês Alcoforado gained substantial experience in the hospitality industry. She served as a Front Office Agent at Sheraton Hotels & Resorts in Porto, Portugal, from 2018 to 2020. Before that, she held a similar role at Torel Boutiques, where she also acted as a Shift Leader from 2017 to 2018. These roles involved customer service, managing front office operations, and ensuring a seamless experience for hotel guests.
Educational Background
Inês Alcoforado holds a Post-Graduation in Sales Management, which she completed in 2020 from the Instituto Superior de Contabilidade e Administração do Porto. She also holds a degree in Tourism Management from the Instituto Politécnico do Porto, graduating in 2017. Additionally, she completed an English course at Wall Street English Tunisia between 2015 and 2017, enhancing her linguistic proficiency to support her professional pursuits.
Career at Domingos Salvador - Gestão, Contabilidade & Consultoria
Inês Alcoforado worked in the Sales Department at Domingos Salvador - Gestão, Contabilidade & Consultoria from 2020 to 2021. In this role, she contributed to the overall sales objectives of the organization, leveraging her expertise to support sales strategies and client management. Her tenure helped in building her foundational skills in sales and consultancy.