Inês De Matos
About Inês De Matos
Inês De Matos is a Software Engineer III at Talkdesk, with a background in consulting and research, and a strong academic foundation in Informatics and Information Technologies.
Current Position at Talkdesk
Inês De Matos serves as a Software Engineer III at Talkdesk. Her responsibilities include contributing to critical projects such as the Omnichannel project, which focuses on providing a unified customer experience. She is actively involved in defining team and cluster processes and workflows, supporting team management, and leading tasks. Inês also builds and reviews implementation plans and technical documents, handles observability topics, and manages the on-call program. Additionally, she conducts performance tests using Gatling.
Previous Roles in the Tech Industry
Before joining Talkdesk, Inês worked at everis in Portugal as a Consultant from 2017 to 2019. Prior to that, she was a Junior Researcher at the University of Lisbon's HCIM LaSIGE, from 2015 to 2017, within the Faculty of Sciences. In these roles, she gained experience that enhanced her expertise in software engineering and consulting.
Educational Background
Inês De Matos holds a Master's Degree in Informatics from the University of Lisbon, obtained between 2015 and 2017. She also earned a Bachelor's Degree in Information Technologies from the same university, studying there from 2012 to 2016. Her foundational education includes a high school diploma in Science and Technology from Escola Secundária Pedro Alexandrino, completed between 2004 and 2010.
Online Contributions and Publications
Inês is active on GitHub under the username 'toothlesspanda,' where she shares code and collaborates on software projects. She also writes articles on Medium, offering insights and sharing her experiences in the tech industry with a broader audience.