Inês Sousa
About Inês Sousa
Inês Sousa is the Product Adoption Senior Manager - AI at Talkdesk in Lisbon, Portugal, with extensive experience in product operations, customer success, business development, and marketing.
Current Position at Talkdesk
Inês Sousa currently holds the position of Product Adoption Senior Manager - AI at Talkdesk in Lisbon, Portugal. In her role, she leads the implementation of AI-driven product adoption strategies, which has significantly enhanced user engagement and satisfaction. She contributes to the company's innovation in the AI space by playing a key role in the successful launch of multiple AI products.
Previous Roles at Talkdesk
Before becoming the Product Adoption Senior Manager - AI, Inês Sousa worked as a Product Ops Manager - AI, Automation and Workforce at Talkdesk from 2021 to 2023 in Lisbon. In this role, she was responsible for overseeing operations related to AI and automation, contributing to the development and optimization of workforce management solutions.
Experience at Unbabel
Inês Sousa has a substantial background in customer success and business development, gained from her time at Unbabel. She worked as a Customer Success Manager from 2019 to 2021 and as a Business Development professional from 2018 to 2019 in Lisboa. Her work at Unbabel involved managing customer relationships and driving business growth.
Marketing and Development Roles at Philip Morris International
Inês Sousa's experience extends to marketing and brand management through her tenure at Philip Morris International in London, UK. She served as a Brand Executive from 2016 to 2017 and as a Business Development Executive from 2014 to 2016. Her roles involved managing brand strategies and developing business opportunities.
Educational Background
Inês Sousa holds an International MSc in Business Administration with a major in Marketing from Católica Lisbon School of Business and Economics (2012-2014). She also has a Bachelor's degree in Economics from the same institution (2008-2012). Additionally, she participated in an Erasmus program at Mannheim Business School where she studied Business Management. She has also been a part of Queen's Business School at Queen's University.