Irene Vrcelj
About Irene Vrcelj
Irene Vrcelj is a Strategic Customer Success Manager at Talkdesk with extensive experience in customer success, management consulting, and business development.
Company
Irene Vrcelj is currently employed at Talkdesk as a Strategic Customer Success Manager. Her role focuses on increasing customer satisfaction, aligning solutions to customer needs, and ensuring successful adoption of Talkdesk's technological products.
Title
Irene holds the position of Strategic Customer Success Manager at Talkdesk. Her expertise in this role includes driving strategic initiatives, enhancing customer relationships, and leveraging technology to facilitate business growth.
Work History at Khoros
From 2021 to 2023, Irene worked as a Senior Customer Success Manager at Khoros. During this period, she focused on building and maintaining strong client relationships, supporting customer journeys, and ensuring the successful implementation of Khoros' solutions to drive customer success.
Work History at Grant Thornton Australia
Irene served as a Senior Management Consultant at Grant Thornton Australia from 2017 to 2021. Her responsibilities included advising C-suite executives and delivery teams at ASX 200 companies. She specialized in relationship management, business development, and project execution, leveraging her expertise to enhance operational efficiencies and business growth.
Educational Background
Irene Vrcelj earned a Bachelor of Commerce (B.Com.)/Bachelor of Science (B.Sc.) degree from UNSW, where she studied Human Resource Management, Marketing, and Psychology. She also completed a Certificate in Human Centred Design Course from IDEO +Acumen in 2018.