Jackie Morson
About Jackie Morson
Jackie Morson is the Sr Manager of Strategic Customer Success at Talkdesk in Seattle, Washington, with extensive experience in customer success, account management, and business development across various industries.
Current Title and Role at Talkdesk
Jackie Morson is presently serving as the Sr Manager, Strategic Customer Success at Talkdesk, located in Seattle, Washington. In this role, she oversees strategic initiatives aimed at enhancing customer success. Her responsibilities likely include collaborating closely with clients to ensure they derive maximum value from Talkdesk’s offerings, while also driving scalable efficiencies and fostering customer satisfaction.
Career History at Talkdesk
Prior to her current position, Jackie Morson held two other roles at Talkdesk. She was the Manager of Strategic Customer Success for three months in 2023 and the Manager of Enterprise Customer Success from 2021 to 2023. Throughout her time at Talkdesk, she has been instrumental in establishing processes, supporting sales enablement, and contributing to the overall success of the enterprise and strategic customer success segments.
Previous Experience at Expedia Group
Before joining Talkdesk, Jackie Morson worked at Expedia Group - Egencia. She served as the Sr. Manager, Account Management - Multinational/Global from 2017 to 2021 and as the Manager, Account Management - Small/Medium Enterprise from 2014 to 2017. Her roles at Expedia Group involved managing global and SME accounts, driving customer retention, and ensuring high levels of satisfaction across multinational clients.
Early Career in Advertising and Digital Media
Jackie Morson's early career includes significant roles in advertising and digital media. She was the Network Director at Sound Advertising Group in 2014, and earlier, she held roles at AudienceScience as Sr. Account Director and Account Director, Team Lead from 2011 to 2013. Additionally, she managed digital advertising at Tribune Interactive and business development at NAS Recruitment Innovation, where she also served as Corporate Training Manager.
Education and Skills
Jackie Morson studied at Milwaukee Area Technical College. Her career has endowed her with a diverse portfolio of skills across various industries including advertising technology, digital media, performance marketing, analytics, and travel technology. She excels in driving scalable efficiencies, building and mentoring teams, creating strategic business plans, and leading through change to meet business targets.