Jeff Hall
About Jeff Hall
Jeff Hall is a Senior Billing Analyst at Talkdesk in the Greater Salt Lake City Area with extensive experience in billing and compliance roles.
Title at Talkdesk
Jeff Hall holds the position of Senior Billing Analyst at Talkdesk. He operates in the Greater Salt Lake City Area, contributing significantly to the company's billing operations. As a Senior Billing Analyst, Jeff is responsible for managing account statuses, generating customer invoices, and ensuring the accuracy and integrity of customer contracts and the Master Service Agreement.
Professional Background
Jeff Hall has an extensive professional background in billing and customer service roles. Prior to his current role at Talkdesk, he served as a Senior Billing Specialist and Billing Specialist at Avetta. He also worked as a Compliance Specialist in various billing-related capacities. Jeff's earlier experience includes positions at Novarad, Visa - Cybersource - Authorize.Net, Chrysalis, Mike Watson Investing, One on One Marketing, ModusLink, Mountain Ridge Jr. High, Dollar Tree Stores, Lindon Care and Training Center, and Western Watts.
Education and Expertise
Jeff Hall studied at Utah Valley University, where he earned a B.S. in Behavioral Science - Psychology from 2015 to 2018, and an A.S. in the same field from 2011 to 2015. He also completed his high school education at Timpanogos High School, focusing on General Studies from 2003 to 2006. Jeff is proficient in CRM systems such as Zendesk and Salesforce and frequently uses Microsoft Word and Excel in his professional tasks.
Experience with SaaS Companies
Jeff Hall has accumulated 7 years of experience working with Software as a Service (SaaS) companies. During his tenure at Talkdesk and Avetta, he has been instrumental in scaling quote-to-cash processes, developing controls and procedures, and resolving billing-related inquiries. Jeff's expertise in this sector enhances business operations and facilitates smoother financial transactions.
Skills and Professional Abilities
Jeff Hall excels in problem-solving, critical evaluation, and communicating complex information. He enjoys collaborating with teams to improve processes and sharing knowledge to help others succeed. His role at Talkdesk involves advising Sales and Customer Success Managers on best practices regarding Salesforce, quotes, and contracts. Jeff's skills are further demonstrated by his ability to build and maintain reports that support business objectives, and his proactive approach to investigating and resolving billing inquiries.