Jeff Hiltz, P.Eng, MBA
About Jeff Hiltz, P.Eng, MBA
Jeff Hiltz, P.Eng, MBA, is the Product Solutions Director at Talkdesk in London, UK, with extensive experience in telecommunications and product management.
Company
Jeff Hiltz is currently employed at Talkdesk as the Product Solutions Director, based in London, England, United Kingdom. Talkdesk is a prominent customer experience and contact center solutions provider.
Title
Jeff Hiltz holds the role of Product Solutions Director at Talkdesk. In this position, he is responsible for overseeing product strategies and solutions development, ensuring alignment with customer needs and market demands.
Educational Background
Jeff Hiltz obtained an Executive MBA from London Business School, where he focused on Strategy, Marketing, and New Venture Development from 2008 to 2010. He also holds a B.Sc in Electrical and Computer Engineering from Queen's University, which he achieved between 1997 and 2001.
Professional Experience
Jeff Hiltz has extensive experience in product management and strategy within the telecommunications industry. Prior to his current role at Talkdesk, he served as Principal Product Manager at O2 (Telefónica UK) from 2015 to 2021. He also worked as Principal Consultant at Omovo Consulting from 2014 to 2021 and had significant roles at Vodafone, NewStep Networks, and several other companies. His industry experience spans fixed and mobile service providers across Europe, the United States, and Canada.
Specializations and Skills
Jeff Hiltz specializes in telecommunications, fixed and mobile convergence, and unified communications, with a strong emphasis on product management and development. He is adept at turning customer insights and technology concepts into viable, profitable products and has experience directing the full product development lifecycle. Additionally, he is skilled in market and competitor analysis and business need identification.