Jeff Rankin
About Jeff Rankin
Jeff Rankin is an Enterprise Solutions Engineer at Talkdesk with over 25 years of experience in call center technology.
Title and Current Position
Jeff Rankin holds the title of Enterprise Solutions Engineer at Talkdesk. He began this position in January 2022, bringing his extensive expertise in call center technology and software applications to the role.
Career at Discover Financial Services
Jeff Rankin worked at Discover Financial Services as a Lead Voice Engineer from 2015 to 2021, a tenure lasting 6 years. During this period, he was responsible for managing and developing voice engineering solutions, playing a crucial role in the company's IT infrastructure.
Professional Experience at Xerox
From 2014 to 2015, Jeff Rankin served as Lead Telephony Engineer / System Administrator at Xerox. His responsibilities included overseeing telephony systems and ensuring smooth communication operations within the organization.
Senior Support Engineering Roles
Jeff Rankin has a rich background in senior support engineering, having held roles such as Sr. Support Engineer / Consultant at Vortalsoft, Inc. (2012-2014) and VP Sr. Support Engineer / IT Project Manager at Citi Group (2004-2012). His work primarily focused on providing high-level technical support and managing significant IT projects.
Early Career in Workforce Management
Earlier in his career, Jeff Rankin worked in workforce management positions, including Workforce Manager at Cleartel Communications (2003-2004) and Workforce Scheduling Manager at Convergys Corporation (2002-2003). These roles involved managing staffing and scheduling to ensure operational efficiency.
Expertise in Call Center Technology
With over 25 years of experience in call center technology, Jeff Rankin has expertise in both operations and technology within call center environments. His career reflects a thorough understanding of the complex interplay between technology and customer service operations.