Jillian Shealy
About Jillian Shealy
Jillian Shealy is a Strategic Customer Success Manager at Talkdesk in Fredericton, New Brunswick, Canada, with a background in e-learning and customer care management.
Company: Talkdesk
Jillian Shealy currently holds the position of Strategic Customer Success Manager-North America at Talkdesk, located in Fredericton, New Brunswick, Canada. She started in this role in February 2023. In addition to her strategic role, she also serves as the Enterprise Customer Success Manager at the same company.
Previous Work at Skillsoft
Jillian Shealy worked at Skillsoft, a prominent e-learning company. She held the position of Senior Customer Success Manager for 3 months in 2021. Prior to this, she served as a Customer Success Manager for a lengthy period of 8 years from 2013 to 2021 in Fredericton, New Brunswick, Canada.
Roles at Marriott International
Jillian Shealy has significant experience in the hospitality industry, having worked at Marriott International. She was the Manager of Reservations and Customer Care-Ritz Carlton for 3 years from 2010 to 2013. Before that, she served as a Reservations Agent-Ritz Carlton for 6 months from 2009 to 2010. Both roles were based in Fredericton, New Brunswick.
Experience in Social Services
Jillian Shealy has a background in social services, having worked as a Social Services Case Manager at the Georgia Division of Family & Children Services for 6 years from 2002 to 2008. She managed cases in both Lee County and Terrell County, Georgia.
Educational Background
Jillian Shealy holds a Master of Arts (M.A.) in Christian Education from Asbury Theological Seminary. She also earned a Bachelor's degree in Elementary Education and Teaching from Kingswood University. Her educational background complements her professional expertise in customer success and management.
Volunteer Experience
Jillian Shealy volunteered as a Go-Net Volunteer with The Wesleyan Church for 2 years from 1995 to 1997. This volunteer work was based in the Vladimir Region, Russian Federation.