Jim Burke
About Jim Burke
Jim Burke is the Industry Marketing Director and Head of Global Healthcare and Life Sciences Marketing at Talkdesk, with a background in marketing and account management across various companies.
Title
Jim Burke is the Industry Marketing Director and Head of Global Healthcare and Life Sciences Marketing at Talkdesk.
Current Position at Talkdesk
Jim Burke leads the marketing efforts for Talkdesk's AI-powered contact center platform specifically designed for the healthcare sector. His role involves rethinking consumer experiences within healthcare organizations to make processes more efficient and effective for teammates, customers, and ultimately patients, members, and caregivers.
Work History
Jim Burke has held numerous roles throughout his career. At Talkdesk, he has served as Sr. Manager, Head of Healthcare and Life Sciences Marketing from 2021 to 2022, and Manager - Healthcare and Life Sciences Marketing in 2021. Prior to Talkdesk, he worked at mPulse Mobile from 2017 to 2021 as Solution Marketing Manager, and briefly as Account Manager - Strategic Partnerships in 2016. He was an Account Executive at Bitium from 2016 to 2017, and at Connectivity, Inc. from 2015 to 2016. He also served as Sales and Business Development Consultant at Chalk Schools, and Account Manager - Oracle Linux/OVM at Oracle. Earlier in his career, he completed a Marketing Internship at The Walt Disney Company.
Education and Expertise
Jim Burke earned a Bachelor of Arts (B.A.) in International Relations (Global Business) from the University of Southern California. He also studied at The American University in Cairo. He has a passion for making complex processes more efficient and effective in the healthcare sector. His expertise extends to healthcare marketing, where he has authored articles on critical topics, including 'What healthcare’s “Amazon moment” means for patient experience' and 'Healthcare contact center best practices for improved patient experiences' for the Talkdesk blog.
Interests and Personal Life
Jim Burke enjoys cooking, traveling, technology, and listening to various genres of music. He engages with nearly every sport through watching, discussing, playing, and writing. In addition, he is a proud supporter of the University of Southern California and frequently expresses his support with the university's spirit chant, 'Fight On!'.