Joana Correia
About Joana Correia
Joana Correia is a Talkdesk Product Training Specialist with a diverse background in filmmaking, video editing, sales, marketing, and educational psychology.
Title: Talkdesk Product Training Specialist
Joana Correia currently holds the position of Talkdesk Product Training Specialist at Talkdesk, working remotely. In this role, she develops and implements a comprehensive training curriculum for Talkdesk Academy, enhancing the learning experience for both new hires and existing employees. She collaborates closely with Product Managers, Marketing, and Video departments to ensure training materials are aligned with the latest product updates and marketing strategies.
Professional Background
Joana Correia's professional career includes diverse roles in multiple industries. She worked at HUBBME Full Content as a Filmmaker and Video Editor from 2019 to 2021 in Lisbon, Portugal. Prior to that, she served as a Sales Representative at carristur for a year. Additionally, she has experience as an International Marketing Assistant at Talent Search People in Barcelona and as a Sales Consultant at AVK Audiovisuais para Eventos. Her earlier roles include being a Videographer at The Insomnia Project and a Psychology Trainee at Escola Artística António Arroio.
Education and Expertise
Joana Correia's educational background is extensive and diverse. She studied Film Studies at Universidade Lusófona de Humanidades e Tecnologias, where she obtained her Master's degree. She specialized in Digital Marketing through a program at the University of Illinois Urbana-Champaign. Additionally, she earned a professional degree in Audio Visual Technologies from Restart | Instituto de Criatividade, Artes e Novas Tecnologias. Joana also holds a Master’s Degree in Educational Psychology from Faculdade de Psicologia da Universidade de Lisboa, and she participated in the Erasmus Programme at Eötvös Loránd University in Budapest.
Video Production and Training Material Development
Joana Correia specializes in creating engaging and informative training scripts and videos, leveraging her advanced skills in Adobe Premiere Pro and Adobe After Effects to produce high-quality training content. Her strong background in educational psychology informs her approach to developing effective and impactful training materials. This enables her to simplify complex software functionalities, making them accessible to users at various levels of expertise.