Joana Lopes
About Joana Lopes
Joana Lopes is an Associate Product Manager at Talkdesk with over 15 years of experience in technical and support roles across various companies.
Title
Joana Lopes currently holds the position of Associate Product Manager at Talkdesk. Transitioning from her previous role as a Continuous Improvement Specialist within the same company, Joana advanced to her current role in April 2022.
Company
Joana Lopes is employed by Talkdesk, a company where she has cultivated extensive experience. Before becoming an Associate Product Manager, she worked as a Continuous Improvement Specialist and a Tech Representative in the Porto office.
Previous Roles at Talkdesk
Prior to her current position, Joana Lopes was a Continuous Improvement Specialist from 2020 to 2022. She initially joined Talkdesk as a Tech Representative from 2019 to 2020, showcasing her ability to grow and adapt within the organization.
Experience at Other Companies
Joana Lopes gained valuable experience at various companies before joining Talkdesk. She worked as a Tech Representative at Sitel in 2019 for three months, as a Tech Support at Randstad from 2017 to 2019, as Helpdesk at RH+ from 2011 to 2014, and as Billing and Tech Support at Select from 2007 to 2011.
Education and Expertise
Joana Lopes holds a Bachelor's degree in Comunicação e Mídia/Multimídia from Escola Superior de Música e das Artes do Espectáculo, completed between 2012 and 2016. Her educational background in the arts and multimedia communication uniquely complements her technical and managerial roles.